The health and wellbeing of our residents, associates, and all who visit our communities are our highest priority. With the COVID-19 pandemic continuing to evolve, we have implemented the following operational changes and will continue to update these procedures based on recommendations from the U.S. Centers for Disease Control and Prevention (CDC), government officials, public health authorities, and medical professionals.
To minimize risk and increase the safety for residents and associates, we use disinfectant products that have been pre-approved and certified by the U.S. Environmental Protection Agency (EPA) for use against emerging viruses, bacteria, and other airborne and bloodborne pathogens. We have enhanced our already vigorous health and sanitation procedures by implementing additional measures to provide a healthy environment.
These measures include:
Face masks must be worn in all indoor spaces unless actively eating or drinking. Residents and guests are required to use face masks in all indoor common spaces throughout the building, including the elevators. The elevators continue to be limited to a 4-rider maximum at one time.
Each space on the amenity level is limited to 10 persons per space. When the bar is open, the drink menu is available as a QR code located on the sign in each area.
The leasing office is open but is observing social distancing recommendations from the CDC. We encourage residents to contact the leasing and management team via phone, email, or through the resident portal. If an in-person meeting is desired, we ask residents to schedule an appointment in advance. This will allow staff to make sure a space is available that allows for proper social distancing.
In accordance with CDC guidance, we have taken a number of steps to protect our residents’ and associates’ health and well-being, including:
In addition, we have limited in-person tours to no more than two people per tour and are requiring them to complete a health questionnaire and temperature screening prior to touring our communities.
Our maintenance team is responding to emergency and routine maintenance requests. Residents can submit their maintenance requests through the resident portal. When arriving at a resident’s apartment to perform maintenance, our associate will ask three questions before entering the apartment:
Our maintenance team will wear a mask, gloves, and shoe coverings while inside a resident’s apartment performing maintenance. The maintenance team is required to practice social distancing by standing at least six feet away from all residents while performing maintenance in an apartment.
We encourage you to follow the CDC Guidelines on health and hygiene. In particular, wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based sanitizer that is at least 60% alcohol. Avoid close contact with sick people. Avoid touching your eyes, nose, and mouth. Stay home if you are sick. Avoid shaking hands and cover your mouth and nose when you cough or sneeze. Practice social distancing and keep at least 6 feet of space between you and other people.
Do not risk getting your friends and neighbors sick. While in common areas, please practice appropriate social distancing by keeping at least six feet between yourself and others. Wear a face mask to help prevent the spread of droplets when you sneeze, cough, or speak. If you or a member of your household is experiencing symptoms of illness, or are awaiting test results, please do not enter common areas and amenity spaces.
If you choose to self-quarantine because you are experiencing symptoms, or are diagnosed with COVID-19, please notify us immediately. We will be supportive in this situation, take the necessary preventive steps, and respect the privacy of your medical information. While it is not required by City or Health Department regulations that you inform us if you’re self-quarantining or have tested positive, we encourage you to so. Our team is available to help facilitate your daily activities in this situation and will not only ensure your comfort but help us protect the community as a whole.
For the duration of the COVID-19 pandemic, you should err on the side of caution in your interactions with others. Practice mask-wearing, social distancing, and take any cleaning and disinfecting measures that you think are necessary to protect your health. Click here for the CDC Website on cleaning and disinfecting your home.
We have a resident portal through which you can enter maintenance requests, pay rent, and renew your lease. The resident portal is also an effective way to remotely communicate your needs with the staff members of your community. We highly recommend you use the resident portal for all your needs, especially paying rent, to limit in-person interactions with other people.
For the most up-to-date information on COVID-19, please visit the CDC Website.
Please do not hesitate to contact the property management team if you have any questions or concerns. We will continue to monitor this situation closely to ensure we follow the recommended measures that promote a healthy environment for all.